Terms and Conditions

TERMS & CONDITIONS

Pinnacle Health

Effective Date: 15th May 2026
Last Updated: 15th May 2026

Welcome to the website of Pinnacle Health (PTY) LTD (“Pinnacle Health”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, online store, practitioner portal, products, and related services (“Services”). By accessing or using this website, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must discontinue use of the website immediately.

  1. Company Information

Pinnacle Health (PTY) LTD is a South African-based company operating within the Republic of South Africa.

Our services include, but are not limited to:

  • Providing supplements and wellness-related products;
  • Supplying products to registered practitioners;
  • Secure practitioner ordering systems;
  • Practitioner-specific login portals;
  • Prescription-based ordering where applicable;
  • Secure online ordering and payment systems; and
  • Secure delivery services.

All transactions are conducted in South African Rand (ZAR) unless otherwise stated.

  1. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old;
  • You have the legal capacity to enter into binding agreements;
  • Any information provided by you is accurate and complete; and
  • You will use the website only for lawful purposes.
  1. Practitioner Accounts

Certain areas of the website may only be accessible to registered healthcare practitioners.

By registering for a practitioner account, you agree that:

  • Login credentials are confidential and may not be shared;
  • You are responsible for all activity under your account;
  • You will maintain the security of your account credentials;
  • Prescription documentation may be required before orders are processed; and
  • Pinnacle Health reserves the right to approve, suspend, or terminate practitioner accounts at its discretion.

We reserve the right to request proof of professional registration, licensing, or identification at any time.

  1. Products and Services

All products displayed on this website are subject to availability.

Pinnacle Health reserves the right to:

  • Modify or discontinue products without notice;
  • Correct pricing errors;
  • Refuse or cancel orders;
  • Limit purchase quantities; and
  • Restrict sales where legally or operationally necessary.

Product descriptions, images, and information are provided for general informational purposes and may not always reflect exact product packaging or appearance.

  1. Medical Disclaimer

The information provided on this website is for informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment.

Users should always consult a qualified healthcare professional before:

  • Starting any supplement regimen;
  • Changing medications;
  • Beginning wellness treatments; or
  • Using products for medical conditions.

Pinnacle Health does not guarantee medical outcomes or results from the use of any products sold on the website.

Nothing on this website should be interpreted as replacing professional medical advice.

  1. Orders and Payment

By placing an order, you agree that:

  • All information supplied is accurate and complete;
  • You are authorized to use the selected payment method; and
  • Payment must be received before orders are processed and dispatched.
  • All transactions are processed in South African Rand (ZAR).

We utilize secure third-party payment gateways for online transactions. Pinnacle Health does not store full payment card details on its servers.

Prices displayed on the website include VAT where applicable unless otherwise stated.

  1. Shipping and Delivery

Pinnacle Health currently operates and delivers only within South Africa unless otherwise stated.

Delivery times are estimates only and may vary due to:

  • Courier delays;
  • Public holidays;
  • Stock availability;
  • Force majeure events; or
  • Circumstances beyond our control.

Risk in the products passes to the customer upon delivery.

  1. No Returns or Refunds Policy

Due to the nature of supplements, health-related products, and hygiene regulations, Pinnacle Health does not accept returns, exchanges, or refunds once products have been dispatched or delivered.

Exceptions may apply only where:

  • Incorrect products were supplied;
  • Products were damaged upon delivery; or
  • Products are defective in terms of applicable South African consumer legislation.

Any issues must be reported within 48 hours of delivery, together with supporting photographs and proof of purchase.

  1. Intellectual Property

All content on this website, including but not limited to:

  • Logos;
  • Branding;
  • Text;
  • Product information;
  • Graphics;
  • Images;
  • Videos;
  • Software; and
  • Website design

is the intellectual property of Pinnacle Health or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

  1. Prohibited Use

You agree not to:

  • Use the website unlawfully;
  • Attempt unauthorized access to systems or accounts;
  • Distribute malware or harmful code;
  • Interfere with website functionality;
  • Scrape or harvest data from the website;
  • Misrepresent your identity; or
  • Violate any applicable laws or regulations.

Pinnacle Health reserves the right to restrict or terminate access for violations of these Terms.

  1. Privacy and POPIA Compliance

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, processed, stored, and protected in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using this website, you consent to the processing of your information as outlined in the Privacy Policy.

  1. Limitation of Liability

To the maximum extent permitted by law:

  • Pinnacle Health shall not be liable for indirect, incidental, special, or consequential damages;
  • We do not warrant uninterrupted or error-free website operation;
  • We are not responsible for losses arising from reliance on website information; and
  • Our total liability shall not exceed the amount paid by the customer for the relevant order.

Use of the website and products is at your own risk.

  1. Third-Party Services and Links

This website may contain links to third-party websites or services.

Pinnacle Health:

  • Does not control third-party websites;
  • Is not responsible for third-party content or policies; and
  • Does not endorse external services unless expressly stated.

Users access third-party services at their own risk.

  1. Security

We implement reasonable administrative, technical, and organizational safeguards to protect information and website security.

However, no internet-based system can be guaranteed to be completely secure, and users acknowledge inherent cybersecurity risks associated with online services.

  1. Changes to These Terms

Pinnacle Health reserves the right to update or amend these Terms at any time without prior notice.

Updated Terms will be posted on this website with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

  1. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the South African courts.

  1. Contact Information

For any questions regarding these Terms & Conditions, please contact:

 Pinnacle Health (PTY) LTD
Email: sales@ph-orders.co.za
Website: www.ph-orders.co.za
Country: South Africa

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