Refund and Returns Policy

REFUND & RETURN POLICY

Pinnacle Health (PTY) LTD

Effective Date: 08th May 2026
Last Updated: 08th May 2026

Thank you for shopping with Pinnacle Health (PTY) LTD (“Pinnacle Health”, “we”, “our”, or “us”).

We strive to provide high-quality supplements and wellness products to our practitioners and customers. Please read our Refund & Return Policy carefully before making a purchase.

  1. General Policy

Due to the nature of supplements, health-related products, and hygiene regulations, Pinnacle Health maintains strict return and refund conditions to ensure product safety, integrity, and compliance.

By placing an order through our website, you acknowledge and agree to this Refund & Return Policy.

  1. Return Request Window
  • Customers must notify Pinnacle Health of any issue within 48 hours of delivery.
  • Requests submitted after the 48-hour period may not be eligible for review or resolution.
  1. Return Process

Do not send any products back without prior authorization from Pinnacle Health.

To request a return, replacement, or refund, please contact us at:

 Email: sales@ph-orders.co.za

Our support team will:

  • Review your request;
  • Assess eligibility for return or replacement;
  • Provide return instructions if approved; and
  • Supply any additional documentation requirements where necessary.

Any items returned without prior written approval will not be accepted.

  1. Return Eligibility Conditions

To qualify for a return or replacement:

  • The product must be unused, unopened, and in the same condition as received;
  • The product must remain in its original packaging with all seals intact;
  • Proof of purchase or order confirmation must be provided; and
  • The return request must fall within the approved return window.

For health, hygiene, and safety reasons, Pinnacle Health generally only accepts returns relating to complete orders and not partial product returns.

  1. Damaged, Defective, or Incorrect Products

Customers must inspect all deliveries immediately upon receipt.

If you receive:

  • A damaged product;
  • A defective product;
  • An incorrect item; or
  • An incomplete order,

Please contact us within 48 hours of delivery at:

 Email: sales@ph-orders.co.za

Supporting photographs and order details may be required to investigate the matter.

Where a claim is validated, Pinnacle Health may, at its discretion:

  • Replace the product;
  • Arrange collection of the affected item; or
  • Issue a refund where applicable under South African consumer legislation.
  1. Non-Returnable and Non-Refundable Products

The following products are not eligible for return, exchange, or refund:

  • Opened supplements or wellness products;
  • Used or partially used products;
  • Personal care or hygiene products;
  • Sale, promotional, or clearance items;
  • Gift cards or vouchers;
  • Customized or special-order products;
  • Perishable goods;
  • Products damaged through misuse, negligence, or improper storage; and
  • Any products where tamper-proof seals have been broken.

If you are uncertain whether a product qualifies for return, please contact us before submitting a request.

  1. Exchanges

Exchanges are only considered for approved damaged, defective, or incorrectly supplied products.

Subject to stock availability, Pinnacle Health may provide a replacement product once the return assessment has been completed.

  1. Refunds

If a refund is approved:

  • Refunds will be processed back to the original payment method used for the purchase;
  • Refunds will ONLY be processed in South African Rand (ZAR), unless otherwise stated;
  • Processing times may vary depending on your banking institution or payment provider;
  • Refunds may take approximately 3-12 business days to reflect.

Pinnacle Health reserves the right to refuse refund requests that do not comply with this Policy.

  1. Shipping Costs

Unless otherwise required by applicable law or where Pinnacle Health supplied an incorrect or defective product:

  • Original shipping fees are non-refundable; and
  • Return shipping costs remain the responsibility of the customer.
  1. South African Consumer Protection Compliance

This Refund & Return Policy is subject to applicable provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) of South Africa.

Nothing in this Policy is intended to limit or exclude any rights that consumers may have under applicable South African law.

  1. Limitation of Liability

Pinnacle Health shall not be liable for:

  • Delays caused by courier services;
  • Damage resulting from improper storage after delivery;
  • Allergic reactions or misuse of products;
  • Indirect or consequential damages arising from product use.

Customers are responsible for reviewing all product ingredients, warnings, and usage instructions prior to consumption or use.

  1. Contact Information

For all return, refund, or exchange inquiries, please contact:

 Pinnacle Health (PTY) LTD
Email: sales@ph-orders.co.za
Website: www.ph-orders.co.za
Country: South Africa

We appreciate your support and thank you for choosing Pinnacle Health.

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