Privacy Policy

Privacy Policy

This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.

Pinnacle Health (PTY) LTD

Effective Date: 08th May 2026
Last Updated: 08th May 2026

Pinnacle Health (PTY) LTD (“Pinnacle Health”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website and purchase products from our online supplement store.

By accessing or using our website, you agree to the terms of this Privacy Policy.

  1. COMPANY INFORMATION

Company Name: Pinnacle Health (PTY) LTD
Country: South Africa
Business Type: Online eCommerce Supplement Store

For any privacy-related queries, requests, or complaints, please contact us at: 

Email: sales@ph-orders.co.za
Telephone: (+27) 61 586 6394

  1. INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Full name and surname
  • Email address
  • Telephone number
  • Delivery and billing address
  • Payment information (processed securely through third-party payment gateways)
  • Order history
  • IP address and browser/device information
  • Website usage and analytics data
  • Marketing preferences

We only collect personal information that is necessary for legitimate business purposes.

  1. HOW WE COLLECT YOUR INFORMATION

Your personal information may be collected when:

  • You place an order on our website
  • You create an account
  • You contact us
  • You subscribe to newsletters or marketing communications
  • You browse or interact with our website
  • You voluntarily provide information to us
  1. PURPOSE OF COLLECTING PERSONAL INFORMATION

We collect and process personal information for the following purposes:

  • Processing and fulfilling orders
  • Delivering products
  • Processing payments
  • Providing customer support
  • Sending order confirmations and updates
  • Improving our products, services, and website functionality
  • Marketing and promotional communications (where consent has been provided)
  • Compliance with legal and regulatory obligations
  • Fraud prevention and security monitoring
  1. LEGAL BASIS FOR PROCESSING

In accordance with POPIA, we process personal information:

  • With your consent
  • To perform contractual obligations
  • To comply with legal obligations
  • For legitimate business interests
  • To protect our lawful rights
  1. PAYMENT PROCESSING
  • Payments made on our website are processed through secure third-party payment service providers (Payfast).
  • Pinnacle Health does not store full credit card or banking details on it’s servers.
  • All payment providers are expected to comply with applicable security and data protection standards.
  1. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Analyse website traffic and performance
  • Support website functionality

You may disable cookies in your browser settings; however, certain website functions may not operate correctly.

  1. DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with trusted third parties where necessary, including:

  • Courier and delivery companies
  • Payment gateways and financial institutions
  • Website hosting providers
  • IT and technical support providers
  • Legal or regulatory authorities where required by law

We do not sell personal information to third parties.

  1. INTERNATIONAL DATA TRANSFERS

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that adequate data protection safeguards are in place in accordance with POPIA.

  1. DATA SECURITY

We implement reasonable technical and organizational security measures to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Despite our efforts, no online platform can guarantee absolute security.

  1. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

Thereafter, information will be securely deleted or anonymized.

  1. YOUR RIGHTS UNDER POPIA

Under POPIA, you may have the right to:

  • Access your personal information
  • Request correction or updating of information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent
  • Lodge a complaint with the Information Regulator South Africa

Requests may be submitted using the contact details provided above.

  1. MARKETING COMMUNICATIONS

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

Transactional communications relating to orders and services may still be sent where necessary.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users access third-party websites at their own risk.

  1. NO RETURNS OR REFUNDS POLICY

Due to the nature of health supplements, products purchased from our online store are non-returnable and non-refundable once dispatched or delivered.

This policy is implemented for hygiene, health, safety, and product integrity reasons.

If a product is received damaged or incorrect, customers must notify Pinnacle Health within 24 hours of delivery for assessment and possible resolution.

Nothing in this policy limits any rights that consumers may have under applicable South African consumer protection laws.

 

  1. CHILDREN’S PRIVACY

Our website and products are not intended for individuals under the age of 18 years without parental or guardian consent.

We do not knowingly collect personal information from minors unlawfully.

 

  1. CHANGES TO THIS PRIVACY POLICY
  • Pinnacle Health reserves the right to update or amend this Privacy Policy at any time.
  • Updated versions will be published on the website with the revised effective date.

 

CONTACT DETAILS

For any questions regarding this Privacy Policy or your personal information, please contact:

Pinnacle Health (PTY) LTD
Email: sales@ph-orders.co.za
Telephone: (+27) 61 586 6394
Address: Faerie Glen, Pretoria, 0081, South Africa

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Customer Service Contact

Tel: (+27) 61 586 6394

e-mail: sales@ph-orders.co.za

Physical Address: Faerie Glen, Pretoria, 0081, South Africa

Shopping Cart
Scroll to Top